Raise a service concern promptly by phone or email. Include the service address, date, contact details, agreed scope, and a clear description of what happened.
Review process
The business should acknowledge the concern, review available communications and job records, and explain the next step. Photos, receipts, or a site review may be needed.
Urgent concerns
Report immediate safety or property-damage concerns without delay and preserve relevant photos and documents. This policy does not replace rights available under applicable law.